FIFA VIP Coordinator (Welcome Desk) ? Australia - FIFA Women's World Cup Australia & New Zealand...

FIFA Women's World Cup Australia & New Zealand... | Australia

Description : FIFA VIP Coordinator (Welcome Desk) ? Australia. Company : FIFA Women's World Cup Australia & New Zealand.... Location : Australia

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a local FIFA subsidiary (LFS). Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women’s World Cup™, by delivering innovative solutions across all operational areas.
We are currently looking to recruit two (2)
FIFA VIP Coordinators (Welcome Desk) – Australia

  • Sydney / Gadigal

Job responsibilities
As a FIFA VIP Coordinator (Welcome Desk) reporting to the Guest Experience Manager - Australia, the incumbent will interface with FWWC2023 in order to deliver all the requirements and services related to Guest Relations management.
Job duties
Your role as FIFA VIP Coordinator (Welcome Desk) includes the following responsibilities:

  • Ensure appropriate welcoming and farewelling of guests from the VIPs hotel, in accordance with the established guest service levels.
  • Coordinate and execute guest requests.
  • Provide recommendations for local attractions or services to guests as requested.
  • Understand FWWC2023 Incident Management Reporting System and escalation hierarchy.
  • Troubleshoot according to policies and procedures with diplomacy, while ensuring guests have an exceptional experience. Escalate to the VIP Hotel Venue Manager if necessary.
  • Work closely and communicate clearly with other functional areas where there are over-lapping responsibilities and roles. (e.g. Security, Transport, Team Services and Competitions).
  • Participate in daily meetings.
  • Other tasks as assigned by the Guest Experience Manager/ Guest Relations Manager / VIP Hotel Manager.

Qualifications & experience and skills

  • Experience in Hospitality and Guest Management
  • Experience in work experience in client facing jobs
  • Familiarity with V/VIP environment, high-end hospitality, and Guest Management
  • Experience in the hotel industry
  • English fluency – spoken and written (required)
  • Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
  • Planning software and online collaboration tools (an asset)
  • Previous experience and ability to understand CADs and site plans
  • Good understanding of organisational processes and policies
  • Ability to resolve guest concerns expeditiously and independently
  • Ability to shape and deliver operational excellence in teams
  • Strong verbal and written communication skills;
  • A collaborator who is able to foster good working relationships;
  • Excellent organisational and planning skills;

What we offer
Working at the FIFA Women’s World Cup Australia & New Zealand 2023 is more than a job; it is a calling to create a better world through the power of football.
As part of the FIFA family, you will be working with highly motivated colleagues within a dynamic and diverse team. Employment is offered until August 2023.
How to apply
If you think you would be a good fit and are keen to work for an exciting and truly international organisation, we would love to hear from you.
Closing Date: 20 May 2023